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EDUCATION

Bachelor of Science, Information Systems May 2013
Minor, Business Administration
Gannon University
Erie, PA

Awards: Deans List
Related course work: Server management, Networking, General Information Systems classes

RELATED EXPERIENCE

Gannon University Erie, PA
Senior Design Project Leader Aug. 2012 – May 2013
• Organized group meetings and helped maintain a good flow of the meetings
• Kept good communication with group members to insure the project continued to move forward
• Took part in research and writing up reports and papers to ensure the group performed well

ITS Help Desk Technician Sept. 2011 – Aug. 2012
• Repaired and resolved PC hardware and software problems
• Installed and configured computer hardware for campus faculty and staff
• Provided technical support to students and faculty for Gannon’s software systems
• Utilized a software ticketing system to track and escalate incidents when necessary

Bonanza Family Restaurant Franklin, PA
Team Member June 2005 – May 2008
• Assisted customers in a fast-paced restaurant environment
• Assisted in the performance of custodial duties
• Prepared, stocked, and maintained the salad bar

TECHNICAL SKILLS

Web Design: HTML, CSS, PHP, MySQL, Drupal
Languages: C++, COBOL, SQL
Operating Systems: Windows Server 2012, Unix Shell, Windows: XP, Vista, 7
Other: Networking (TCP/IP, Cisco router/switches), PC Hardware & Software troubleshooting, Internet connectivity